1 Introduction & Scope
labha7 ("we", "us", "our") operates the online gaming platform accessible at labha7.net (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access, register with, or use the labha7 Service, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.
This Privacy Policy sets out in plain, formal English how labha7 collects, uses, stores, discloses, and protects your personal data. It applies to all personal data processed in connection with your use of the labha7 Platform, regardless of the device or network through which you access it.
This Policy should be read alongside the labha7 Terms & Conditions, which govern the overall relationship between you and labha7. By registering
an account or using the labha7 Platform, you acknowledge that you have read and understood this Privacy Policy.
Scope Note: This Privacy Policy applies exclusively to data processed through the labha7.net Platform. It does not cover third-party websites, payment provider apps (such as bKash or Nagad), or game studio portals that may be linked from or integrated with our Platform. We encourage you to review the privacy policies of those third parties independently.
2 Data Controller
For the purposes of this Privacy Policy, labha7 acts as the data controller in respect of personal data collected through the labha7.net Platform. As data controller, labha7 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
All queries, requests, and complaints relating to the processing of your personal data should be directed to the labha7 Data Protection contact:
- Email: [email protected]
- Subject Line: "Privacy / Data Protection Request"
- Response Time: Within 30 calendar days of receipt
3 Data We Collect
labha7 collects personal data across several categories depending on the nature of your interaction with the Platform. The table below summarises the categories of data we collect and provides examples of specific data points within each category.
| Category |
Examples |
When Collected |
| Identity Data |
Full legal name, date of birth, gender, nationality, National ID or passport number |
Registration & KYC verification |
| Contact Data |
Email address, mobile phone number, residential address |
Registration & account updates |
| Financial Data |
bKash/Nagad/Rocket account reference, bank account details, transaction history, deposit and withdrawal amounts in BDT |
Deposit & withdrawal processing |
| Technical Data |
IP address, device type, browser type and version, operating system, session timestamps, geolocation (country/city level) |
Each Platform session |
| Usage Data |
Games played, bet amounts, win/loss records, session duration, pages visited, features used |
Ongoing Platform use |
| Communications Data |
Support chat transcripts, email correspondence, feedback submitted |
Customer support interactions |
| Verification Documents |
Copies of government-issued ID, proof of address documents, payment method screenshots |
KYC verification process |
labha7 does not collect or process special categories of sensitive personal data (such as health data, biometric data, or religious beliefs) except where this is strictly necessary for responsible gaming compliance (for example, where a player discloses a gambling-related health concern to activate self-exclusion tools).
4 How We Collect Data
labha7 collects personal data through the following means:
- Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a promotional survey.
- Automatically: Through cookies, web beacons, and server logs that capture technical and usage data each time you access the Platform. See Section 8 (Cookies & Tracking) for full details.
- From third parties: From identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking partners), fraud detection services, and, where applicable, responsible gaming registries.
- From game providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share aggregated gameplay data with labha7 for the purpose of account management, dispute resolution, and responsible gaming monitoring.
5 Legal Basis for Processing
labha7 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the labha7 gaming and betting service, process your deposits and withdrawals, and manage your account.
- Legal Obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gaming regulations.
- Legitimate Interests: Processing is in labha7's legitimate interests where those interests are not overridden by your data protection rights. This includes fraud prevention, platform security, and improving the quality and performance of our Service.
- Consent: Where we rely on your consent as a legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6 How We Use Your Data
labha7 uses the personal data we collect for the following purposes:
- To create, manage, verify, and maintain your labha7 player account.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer.
- To conduct identity verification and KYC checks in compliance with our anti-money laundering obligations.
- To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct as described in the labha7 Terms & Conditions.
- To administer bonuses, promotions, and loyalty rewards in accordance with their applicable terms.
- To provide customer support and resolve account disputes or complaints.
- To monitor gameplay patterns for responsible gaming purposes and to apply self-exclusion, deposit limits, or loss limits where requested or required.
- To send you transactional communications relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts). These communications are not optional as they are necessary for account management.
- To send promotional communications about labha7 offers, new games, and seasonal promotions — subject to your communication preferences and any consent you have provided.
- To analyse aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.
Marketing Opt-Out: If you no longer wish to receive promotional communications from labha7, you may opt out at any time by contacting
[email protected] with the subject line "Unsubscribe". Opting out of marketing will not affect transactional or account-related communications.
7 Sharing Your Data
labha7 does not sell or rent your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for each purpose:
- Payment Processors: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard to process deposits and withdrawals. These providers are subject to their own privacy policies and data protection obligations.
- Game Providers: We share your account identifier and gameplay session data with licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to deliver their games through the labha7 Platform and to resolve any game-related disputes.
- Identity Verification Services: We share identity documents and personal details with third-party KYC and AML verification providers to fulfil our legal obligations.
- Fraud Prevention Services: We share technical data (including IP address and device fingerprint) with fraud detection and cybersecurity service providers to protect the integrity of the labha7 Platform.
- Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law or a valid legal order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the labha7 business, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and any resulting changes to this Privacy Policy.
All third-party service providers who process personal data on labha7's behalf are required to implement appropriate technical and organisational security measures and to process data only on documented instructions from labha7.
8 Cookies & Tracking
labha7 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state, and gather analytics data. The following types of cookies are used:
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing your ability to use the Platform.
- Performance & Analytics Cookies: Used to collect anonymised data about how players interact with the Platform — such as which pages are visited most frequently and how long sessions last. This data is used to improve Platform performance.
- Functional Cookies: Used to remember your preferences, such as your language setting and display preferences, so that the Platform behaves consistently across sessions.
- Targeting / Marketing Cookies: Used to deliver promotional content that is relevant to your interests and to measure the effectiveness of labha7 promotional campaigns. These cookies are set only with your consent.
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the labha7 Platform. Most modern browsers allow you to block cookies, delete existing cookies, or receive notifications when a cookie is set.
labha7 does not use cookies to collect sensitive personal data or financial information. All financial transactions are conducted over separately secured, encrypted connections.
9 Data Security
labha7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and labha7 servers.
- Encrypted storage of passwords and sensitive personal data at rest using industry-standard hashing and encryption algorithms.
- Access controls ensuring that personal data is accessible only to authorised labha7 personnel who require it to perform their job functions.
- Regular security audits and vulnerability assessments of the Platform infrastructure.
- Intrusion detection systems and real-time monitoring for suspicious activity.
- Secure data centre facilities with physical access controls.
While labha7 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact labha7 support immediately at [email protected].
10 Data Retention
labha7 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business necessity. The following retention periods apply as a general guide:
- Account & Identity Data: Retained for the duration of your account and for a minimum of five years following account closure, to comply with AML and KYC regulatory requirements.
- Financial Transaction Data: Retained for a minimum of five years following the date of the transaction, in accordance with financial record-keeping requirements.
- Communications Data: Customer support interactions are retained for up to three years following the resolution of the relevant query or complaint.
- Technical & Usage Data: Retained in identifiable form for up to 24 months, after which it may be anonymised and retained for analytical purposes without time limitation.
- Verification Documents: Retained for the duration of the account and for five years post-closure, subject to applicable legal requirements.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
11 Your Rights
As a player using the labha7 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact labha7 at [email protected] with the subject line "Data Rights Request".
- Right of Access: You have the right to request a copy of the personal data labha7 holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update many details directly within your labha7 account settings.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data as described in Section 10.
- Right to Restriction of Processing: You have the right to request that labha7 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data where labha7 relies on legitimate interests as the legal basis for processing, unless labha7 can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
labha7 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
Please Note: Exercising your right to erasure or portability will not automatically close your labha7 account. If you wish to close your account, please contact
[email protected] separately with a clear account closure request.
12 Children's Privacy
The labha7 Platform is strictly for adults aged 18 years and older. labha7 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data, close the associated account, and, where appropriate, report the matter to the relevant authorities.
If you are a parent or guardian and believe that a minor in your care has registered with labha7 or provided personal data to the Platform, please contact us immediately at [email protected] so that we can take prompt action.
13 Changes to This Policy
labha7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will:
- Update the "Effective Date" at the top of this Privacy Policy.
- Notify registered players by email or via a prominent notice on the labha7 Platform in advance of the changes taking effect.
We encourage you to review this Privacy Policy periodically to stay informed about how labha7 protects your personal data. Your continued use of the labha7 Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the changes.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way labha7 handles your personal data, please contact us using the details below. The email address is provided as plain text only and is not a clickable link.
- Email: [email protected]
- Subject Line for Privacy Requests: "Privacy / Data Protection Request"
- Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
- Platform: labha7.net